Hiring company: Virgin Active
Listed by Cape Town Jobs – apply on the employer’s site.
Virgin Active South Africa, the health club group, is hiring a permanent retentions agent in Cape Town. The agent's job is to keep members who have cancelled or asked to cancel their membership, following the company's retention strategy. That means handling cancellation requests through inbound and outbound calls and written correspondence, finding out why each member wants to leave and offering solutions that encourage them to stay. Agents use structured call flows and in-house methods to matc...