Hiring company: EXL Service
Listed by Cape Town Jobs – apply on the employer’s site.
EXL Service, a global analytics and outsourcing company, is hiring healthcare customer service agents for its Cape Town CBD contact centre. The ad, listed as temporary and marked as an employment equity position, calls the role an advocate: someone who represents the client by handling incoming phone, digital and written enquiries from health plan members. Calls are tiered from level one to level four, and EXL says it will upskill agents so they can move up through the tiers. Day-to-day work inc...