Hiring company: Merchants SA
Listed by Cape Town Jobs – apply on the employer’s site.
Merchants, the customer experience and BPO company that is part of the NTT group, is recruiting French-speaking agents for its Cape Town CBD contact centre. The team supports a large Canadian digital banking brand, so the work centres on banking queries, fraud cases and payment disputes. Agents moderate customer reviews, answer email queries, follow company procedures to process requests and escalate issues that need specialist attention, while meeting quality and productivity goals set by manag...