Hiring company: Cape Grace, A Fairmont Managed Hotel
Listed by Cape Town Jobs – apply on the employer’s site.
Cape Grace, A Fairmont Managed Hotel at the V&A Waterfront, is advertising a full-time Duty Manager position through Accor. The duty manager owns the guest experience across the hotel, creating memorable moments and putting recovery plans in place when something goes wrong, acknowledging and resolving complaints within 24 hours. The role is also the link between guests and travel agents during their stay and guides other department managers on guest experience and in risk or crisis situations, s...