Hiring company: Merchants SA
Listed by Cape Town Jobs – apply on the employer’s site.
Merchants SA is hiring permanent customer service agents for a banking campaign run from its Cape Town CBD contact centre. Agents are the first point of contact for the bank's customers over voice and chat, taking inbound calls about onboarding, payments, account and loan information, fraud queries, complaints and product requests. The two main parts of the job are resolving queries, which includes explaining processes and helping customers use the mobile app, and managing complaints, which mean...