Hiring company: Takealot
Listed by Cape Town Jobs – apply on the employer’s site.
Takealot, the South African online retailer, is hiring a Customer Engagement Assistant for its customer service team in Cape Town, reporting to the customer services team leader. The assistant monitors and responds to customers on Takealot's social media channels and associated brands, including complaints raised there. They resolve product and service problems by understanding the complaint, finding the cause, explaining the best fix and following up until it is resolved. The role also handles ...