Hiring company: Merchants SA
Listed by Cape Town Jobs – apply on the employer’s site.
Merchants SA, a BPO and customer experience provider with operations in Cape Town, is looking for experienced complaints handlers for a permanent role. This is not a basic customer service seat: the handler takes complaints from first investigation through to a final outcome, reviews customer history and evidence, works out the root cause and writes a clear, professional response. Cases must be closed within regulatory and operational deadlines, complex or high-risk matters must be escalated, an...