An Import Freight Controller must have the following general skills:

• Be organized with excellent attention to details, and prepare each file according to the company’s guidelines
• Be neat. Each file should be compiled in a manner that notes, additional charges, changes from the original quote are well documented and easy for the invoicing department to make note of
• Be proactive, which means: 
  • Providing the consignee and Manager with regular updates regarding any shipment
  • Contacting the client immediately when there are any deviations from the quote, or later agreed terms/costs
  • Preparing documentation in advance in order to ensure client service
  • Following up with clients when they do not respond to emails or voice messages
• Be able to communicate clearly and effectively, including:
  • Able to use outlook 
  • Able to compose a professional business email
  • Able to communicate effectively via telephone
  • Able to confirm telephonic discussion with follow up written emails
  • Know how to delegate to another department, but still retain accountability for the work

Education

• Import Freight Controller must have a matric
• Preferably have a shipping qualification from a recognized training provider

Experience

– Must have a minimum of 2 years shipping experience