Overview

GUEST HOUSE OPERATIONS COORDINATOR

Stellenbosch: An established Guest Lodge situated in the heart of Stellenbosch is seeking a Guest House Operations Coordinator to oversee the day-to-day operational coordination of the property, ensuring smooth service delivery across reservations, housekeeping and guest relations.

Purpose of the Role: To oversee the day-to-day operations of the accommodation property as the on-site lead, ensuring seamless service delivery while reporting to GRRC senior management. This role suits a hands-on hospitality professional who enjoys guest interaction and can confidently balance front-of-house service with administrative and operational duties in a personalised hospitality environment.

Key Responsibilities Include but Are Not Limited To:

·       Managing daily property operations in line with company standards and procedures

·       Overseeing reservations systems, guest communication, booking accuracy and reporting

·       Supervising housekeeping operations, conducting quality control checks and managing stock

·       Coordinating and supervising on-site staff, shift planning and task allocation

·       Handling guest relations, complaints and service delivery standards

·       Monitoring maintenance, compliance, operational records and reporting to management

·       Being available after hours for operational emergencies and escalations

Criteria

·       2–3 years’ experience in accommodation operations (guesthouse, lodge, boutique hotel or similar)

·       Proven reservations management experience

·       Strong understanding of housekeeping operations and staff supervision

·       Ability to work independently with minimal supervision

·       Valid driver’s license and own reliable vehicle (compulsory)

·       Must reside in or near Stellenbosch

Remuneration and Hours of Work

·       Full-time, live-out position

·       On-site presence required with after-hours availability for emergencies

·       Market-related salary dependent on experience

For further information and to apply:

https://webapp.placementpartner.com/wi/vacancy/?id=helderbergpersonnel&VacRef=SW006146&preview=77801f64a1d04b7a2825987b57dfe3c8

About Helderberg Personnel

Who We Are Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg  Basin and over the years expanded nationally and internationally.  Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates. Our recent accolades include the following: Annual Business Awards (Service Excellence) from the Helderberg Chapter of the Cape Chamber of Commerce and Industry PMR Africa Gold Award for an institution doing the most in our sector to stimulate the economic growth and development of the Cape Peninsula.