Firstline Support Engineer X2, Cape Town – Careers24 Datacentrix Cape Town is kooking for Firstline Support Engineers.  The purpose of the role is to provide a single point of contact for customers to obtain support, be this via a customer dedicated service desk or the Datacentrix shared service desks. The First-Line Support Engineer receives and responds to incidents and service requests from the customer / customer end users. He/she assesses the request or incident to determine whether fulfilment / resolution can be achieved first-line and actions where first-line support is possible. The engineer escalates to 2nd or 3rd line support within defined parameters. The First-Line Engineer is the incident owner and manages the end-to-end lifecycle of the ticket until resolution