Cape Town's call centre industry employs tens of thousands of people. International companies set up here for the time zone (close to Europe), the neutral English accent, and the lower operating costs. For job seekers, that translates into a steady stream of openings — many of which don't require previous experience. But the industry has a reputation, and some of it is deserved. The hours can be odd, the targets can be intense, and not every company treats its staff well. Here's a realistic pict...